The Guide to the HAP Standard
Humanitarian Accountability and Quality Management
Part I: Introduction
1 Accountability: ‘the responsible use of power'
Part II: Meeting the requirements of the HAP Standard
2 Qualifying norms for Certification
3 The Humanitarian Accountability Covenant
4 Benchmarks for the HAP Standard
Part III: The HAP Certification Scheme
5 What is the scheme and how does it work?
Annex 1: Full text of the HAP Standard
Annex 2: Acronyms and glossary
Annex 3: Tools
Annex 4: Quality and accountability initiatives
Annex 5: Acknowledgements