Performance Management
A handbook for small business banks and microfinance institutions
Performance Management equips staff at financial institutions across emerging economies with frameworks and tools to manage people effectively.To sustain the business of financial institutions, leaders and managers must focus on ‘performance’. This means helping staff to maintain quality, efficiency, productivity, cost-effectiveness, and ethical business practices. It also means managing people and the way they work so that they handle as many transactions, open as many deposit accounts, and process as many high-quality loans and repayments as they can. This book covers all areas of performance management for banking and microfinance and includes frameworks and advice in sustaining performance through training, coaching, incentives, performance evaluation, career development, promotion, and succession planning. This book provides insights, approaches, and examples particularly relevant for professionals in these markets. It should be read by staff of banks and microfinance institutions, as well as NGOs and aid agencies engaged in promoting microfinance.
Published: 2013
Pages: 320
eBook: 9781780447926
Hardback: 9781853397929
Paperback: 9781853397936
| Acknowledgements | |||
|---|---|---|---|
| Introduction | |||
| Chapter 1: A strategic perspective on performance management | |||
| Chapter 2: Operational overview of performance management | |||
| Chapter 3: Getting the right people in the right positions at the right time | |||
| Chapter 4: Making a good start | |||
| Chapter 5: Sustaining performance | |||
| Chapter 6: Evaluating performance | |||
| Chapter 7: Building on performance | |||
| Chapter 8: Advancement | |||
| Chapter 9: Managing performance problems | |||
| Chapter 10: Promote diversity and the advancement of women in the workplace | |||
| Chapter 11: Tracking success – is the performance management system working? | |||
| Chapter 12: Maintaining the strategic position of performance management | |||
| References and bibliography | |||
| Additional online resources | |||
| Index |
Prinny Anderson
Prinny Anderson is a consultant, coach and educator, with the Small Business Banking Network, a CapitalPlus Exchange Initiative
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