|Prelims (Acknowledgements | Preface)|
|Know the problem, find the solution! Monitoring sustainable WASH service delivery: opportunities and challenges|
|Stef Smits and Ton Schouten|
|Making the invisible visible: monitoring the costs and finance needed for sustainable WASH service delivery|
|Messy, varied, and growing: country-led monitoring of rural water supplies|
|Transforming accountability and project monitoring for stronger national WASH sectors|
|Technology, data, and people: opportunities and pitfalls of using ICT to monitor sustainable WASH service delivery|
|Joseph Pearce, Nicolas Dickinson, and Katharina Welle|
|Behaviour, sustainability, and inclusion: trends, themes, and lessons in monitoring sanitation and hygiene|
|Carolien van der Voordern and Ingeborg Krukkert|
|Small steps towards building national—regional—global coherence in monitoring WASH|
|Setting the priorities|
|Ton Schouten and Stef Smits|
|Back Matter (Index)|
‘If the human right to water and sanitation is to be realized for all in a sustainable manner, then monitoring advances and possible slippages in access is fundamental. From Infrastructure to Services brings us up to date on important new advances in monitoring water and sanitation services being implemented on the ground. It is essential reading for all those working to achieve and maintain water, sanitation and hygiene services for all and forever.’
Catarina de Albuquerque, First United Nations Special Rapporteur on the Human Right to Water and Sanitation (2008-2014), Vice-Chair of Sanitation and Water for All
‘The quest for sustainable water and sanitation services in many developing countries is ongoing, and the challenges to deliver such services in an equitable manner are immense. Policy makers and practitioners thus need to continue to find solutions that are appropriate and are adequately resourced. Evidence of what works and what does not (and why), supported by critical insights and interpretation is absolutely essential. This book rightly highlights the need for robust monitoring and makes a strong case based on practical examples – a must-read compendium for anyone who seeks to transform the manner in which water and sanitation services are delivered.’
Girish Menon, Director of International Programmes and Deputy Chief Executive, WaterAid
‘From Infrastructure to Services provides crucial insights, experiences and practical ways to marry monitoring and learning with programming for real change in water and sanitation services delivery. Written by some of the WASH sector’s finest thinkers and practitioners, this book may prove a critical piece in the WASH community’s growing arsenal of assets needed to actually solve the global water and sanitation crisis.’
Ned Breslin, Chief Executive Officer, Water For People
‘From Infrastructure to Services provides an updated picture of today’s monitoring achievements and drawbacks, opportunities and challenges from a practitioner point of view and in accessible language. It is a must, not only for M&E specialists working in the water, sanitation and hygiene sector in developing countries, but also for all decision-makers and senior managers in governments, development organizations and NGOs who are asked to create sustainable M&E systems, and to make use of the data for lasting development results.’
Fabio B. Losa, Senior Monitoring and Evaluation Specialist, Water and Sanitation Department, African Development Bank Group
Ton Schouten Ton Schouten is Senior Programme Officer, IRC International Water and Sanitation Centre, Netherlands.
Stef Smits Stef Smits is Senior Programme Officer, IRC International Water and Sanitation Centre, Netherlands.
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