From Infrastructure to Services reveals important breakthroughs in country-led and country-wide monitoring of rural and small towns water supplies; ICT for monitoring sustainable service delivery; monitoring the finance needed for service delivery; monitoring for sanitation and hygiene; and building coherence in global–regional–national monitoring. It asks: does project monitoring emphasize donor rather than user accountability or is it a necessary stepping stone to better national WASH sector monitoring? The book presents a state of the art of strengthening monitoring water supply and sanitation in developing countries and is essential reading for programme managers and policy makers in the water, sanitation, and hygiene sector, both in development agencies and government departments. It should also be read by researchers and students in the WASH sector.

Prelims (Acknowledgements | Preface)
Know the problem, find the solution! Monitoring sustainable WASH service delivery: opportunities and challenges
Stef Smits and Ton Schouten
Making the invisible visible: monitoring the costs and finance needed for sustainable WASH service delivery
Catarina Fonseca
Messy, varied, and growing: country-led monitoring of rural water supplies
Kerstin Danert
Transforming accountability and project monitoring for stronger national WASH sectors
Harold Lockwood
Technology, data, and people: opportunities and pitfalls of using ICT to monitor sustainable WASH service delivery
Joseph Pearce, Nicolas Dickinson, and Katharina Welle
Behaviour, sustainability, and inclusion: trends, themes, and lessons in monitoring sanitation and hygiene
Carolien van der Voordern and Ingeborg Krukkert
Small steps towards building national—regional—global coherence in monitoring WASH
Piers Cross
Setting the priorities
Ton Schouten and Stef Smits
Back Matter (Index)

‘If the human right to water and sanitation is to be realized for all in a sustainable manner, then monitoring advances and possible slippages in access is fundamental. From Infrastructure to Services brings us up to date on important new advances in monitoring water and sanitation services being implemented on the ground. It is essential reading for all those working to achieve and maintain water, sanitation and hygiene services for all and forever.’
Catarina de Albuquerque, First United Nations Special Rapporteur on the Human Right to Water and Sanitation (2008-2014), Vice-Chair of Sanitation and Water for All

‘The quest for sustainable water and sanitation services in many developing countries is ongoing, and the challenges to deliver such services in an equitable manner are immense. Policy makers and practitioners thus need to continue to find solutions that are appropriate and are adequately resourced. Evidence of what works and what does not (and why), supported by critical insights and interpretation is absolutely essential. This book rightly highlights the need for robust monitoring and makes a strong case based on practical examples – a must-read compendium for anyone who seeks to transform the manner in which water and sanitation services are delivered.’
Girish Menon, Director of International Programmes and Deputy Chief Executive, WaterAid

‘From Infrastructure to Services provides crucial insights, experiences and practical ways to marry monitoring and learning with programming for real change in water and sanitation services delivery. Written by some of the WASH sector’s finest thinkers and practitioners, this book may prove a critical piece in the WASH community’s growing arsenal of assets needed to actually solve the global water and sanitation crisis.’
Ned Breslin, Chief Executive Officer, Water For People

‘From Infrastructure to Services provides an updated picture of today’s monitoring achievements and drawbacks, opportunities and challenges from a practitioner point of view and in accessible language. It is a must, not only for M&E specialists working in the water, sanitation and hygiene sector in developing countries, but also for all decision-makers and senior managers in governments, development organizations and NGOs who are asked to create sustainable M&E systems, and to make use of the data for lasting development results.’
Fabio B. Losa, Senior Monitoring and Evaluation Specialist, Water and Sanitation Department, African Development Bank Group