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Implementing impact assessment and monitoring systems in Zambia
Suzy Salib, Susy Cheston, Rodger Voorhies, Larry Reed, James Copestake
This article describes the process by which an impact monitoring system was designed and built into a fairly recently launched Zambian microfinance organization, CETZAM. Developed with funding from DFIDand initial technical assistance from consultants, a system was designed to monitor impact through a means test for all new clients, an annual impact survey and an exit survey for dropout clients. The first
results from the system have fed into CETZAM's decision-making on loan size, repayment frequency and new products. This article describes the lessons learned, and assesses whether this system matches up
to the principles of an 'impact audit'.
This article describes the process by which an impact monitoring system was designed and built into a fairly recently launched Zambian microfinance organization, CETZAM. Developed with funding from DFID
and initial technical assistance from consultants, a system was designed to monitor impact through a means test for all new clients, an annual impact survey and an exit survey for dropout clients. The first
results from the system have fed into CETZAM's decision-making on loan size, repayment frequency and new products. This article describes the lessons learned, and assesses whether this system matches up
to the principles of an 'impact audit'.
and initial technical assistance from consultants, a system was designed to monitor impact through a means test for all new clients, an annual impact survey and an exit survey for dropout clients. The first
results from the system have fed into CETZAM's decision-making on loan size, repayment frequency and new products. This article describes the lessons learned, and assesses whether this system matches up
to the principles of an 'impact audit'.
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