Listening to the Displaced
Action Research in the conflict zones of Sri Lanka
Oxfam, in partnership with Save the Children, conducted a series of annual surveys of the effectiveness of NGO relief efforts in northern Sri Lanka. Men, women and children were interviewed in depth and their perceptions and criticisms were recorded. The results of these surveys were used to inform and improve the relief programme, to make it more responsive to the needs of the displaced communities. This paper offers a critical assessment of the project, describing the methodology, assessing the outcomes and identifying lessons for other agencies interested in conducting similar participative, longitudinal studies.
Published: 2000
Pages: 80
eBook: 9780855987848
Paperback: 9780855984373
| Acknowledgements | |||
|---|---|---|---|
| List of abbreviations | |||
| Introduction | |||
| 1. A history of ethnic conflict in Sri Lanka | |||
| Political background | |||
| The context of humanitarian relief | |||
| 2. Why listen to the displaced? | |||
| Hearing the displaced in emergencies | |||
| Why is this research important? | |||
| Objectives of the research, 1996-1998 | |||
| 3. How to listen to the displaced: methoodology | |||
| How to listen: early days | |||
| How to listen: later days | |||
| How to collect the information | |||
| Which method to choose? | |||
| 4. Things to consider when researching displacement | |||
| Training Working with children | |||
| Gender and women's voices | |||
| Listening to the disabled | |||
| Choosing the research participants | |||
| Selecting the research team | |||
| 5. Analysis | |||
| Particiative feedback sessions | |||
| Thoughts about analysis | |||
| 6. Outcomes | |||
| Relief items | |||
| Gender issues | |||
| Coping mechanisms | |||
| People's capabilities | |||
| Past interventions | |||
| Information for advocacy | |||
| 7. Lessons learned | |||
| Strengths of the methodology | |||
| Weaknesses of the methodology | |||
| Looking to the future - next steps | |||
| Conclusion | |||
| Notes | |||
| References | |||
| Appendices | |||
| Appendix 1: How to obtain copies of the research reports | |||
| Appendix 2: Questions asked in interview groups in 1997 | |||
| Appendix 3: Site Information Recording Sheet | |||
| Maps | |||
| Map 1: Region of the conflict: Sri Lanka/India | |||
| Map 2: Sri Lanka: nine provinces and 24 districts | |||
| Map 3: The Wanni and Jaffna | |||
| Figures | |||
| Figure 1: 'Listening to the displaced' cycle | |||
| Figure 2: 'Listening to the displaced' process (detail) | |||
| Figure 3: Recording the information | |||
| Figure 4: Collating the information | |||
| Tables | |||
| Table 1: Significant events in Sri Lanka, 1948-1999 | |||
| Table 2: Relief goods test results, 1996 | |||
| Table 3: Samples of focus-group questions, 1997 | |||
| Table 4: Key questions reviewed in 1998 | |||
| Table 5: Facilitation: key issues | |||
| Index |
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