Out of the shadows and into the banks: financing very small and informal enterprises
Martin Hommes | Anushe Khan | Claudia Gerber | Heather Kipnis | Kathrin Hamm
Informal and very small enterprises (VSEs) face a similar set of obstacles to adequate financial access. Despite the challenges, this market presents a profitable business opportunity for banks in developing countries, while also supporting the objective of policymakers to increase financial inclusion for the un- or underserved micro, small, and medium enterprises (MSMEs). Banks which have successfully served these firms have done so by developing innovative products and services that allow them to target these commonly un- or underserved enterprises, while taking into account common constraints. This paper showcases and discusses unconventional banking models currently targeting VSEs, analysing noteworthy business models which could also serve the informal market, and highlighting innovative approaches adopted by banks with regard to strategy, segmentation, products and services, distribution channels, and risk management. Additionally, this paper identifies a set of recommendations at the policy level that could facilitate financial inclusion of informal enterprises. The data and evidence used for this article are based on IFC projects with clients and publicly available sources.Financial Access Initiative (2010) ‘M-KESHO in Kenya: a new step for M-PESA and mobile banking’ [blog] <www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking≯ [accessed 2 April 2014]. www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking
Fletcher, M., Freeman, R., Sultanov, M., and Umarov, U. (2005) Leasing in Development: Guidelines for Emerging Economies [pdf] International Finance Corporation <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies≯ [accessed 7 April 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies
International Finance Corporation (IFC) (2010) The SME Banking Knowledge Guide [pdf] Washington, DC: IFC <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/
IFC (2011) SME Finance Policy Guide [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES
IFC (2012) Why Banks in Emerging Markets are Increasingly Providing Non-financial Services to Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services≯ [accessed July 2014]. www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services
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SME Finance Forum (2013) ‘Banco de Oro's vision on SME banking in the Philippines’ [online] <http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines≯ [accessed April 2014]. http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines
Stein, P., Schiff, R. and Goland, T. (2010) Two Trillion and Counting: Assessing the Credit Gap for Micro, Small, and Medium-size Enterprises in the Developing World [pdf], IFC and McKinsey & Company <www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES
Stein, P., Ardic, O. and Hommes, M. (2013) Closing the Credit Gap for Formal and Informal Micro, Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES≯ [accessed 23 July 2014]. www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES
Vistaar Finance (2013) ‘Unique credit methodology’ [online] <www.vistaarlfi.com/pro_ser.html#income_pyramid≯ [accessed 9 July 2014]. www.vistaarlfi.com/pro_ser.html#income_pyramid
World Bank (2014) Global Financial Development Report 2014: Financial Inclusion, Washington, DC: World Bank Group.
Financial Access Initiative (2010) ‘M-KESHO in Kenya: a new step for M-PESA and mobile banking’ [blog] <www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking≯ [accessed 2 April 2014]. www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking
Fletcher, M., Freeman, R., Sultanov, M., and Umarov, U. (2005) Leasing in Development: Guidelines for Emerging Economies [pdf] International Finance Corporation <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies≯ [accessed 7 April 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies
International Finance Corporation (IFC) (2010) The SME Banking Knowledge Guide [pdf] Washington, DC: IFC <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/
IFC (2011) SME Finance Policy Guide [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES
IFC (2012) Why Banks in Emerging Markets are Increasingly Providing Non-financial Services to Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services≯ [accessed July 2014]. www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services
IFC (2013) ‘IFC launches first mobile banking service in Indonesia’ [online], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/region__ext_content/regions/east+asia+and+the+pacific/news/ifc+launches+first+mobile-banking+service+in+indonesia≯ [accessed 9 April 2014]. www.ifc.org/wps/wcm/connect/region__ext_content/regions/east+asia+and+the+pacific/news/ifc+launches+first+mobile-banking+service+in+indonesia
SME Finance Forum (2013) ‘Banco de Oro's vision on SME banking in the Philippines’ [online] <http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines≯ [accessed April 2014]. http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines
Stein, P., Schiff, R. and Goland, T. (2010) Two Trillion and Counting: Assessing the Credit Gap for Micro, Small, and Medium-size Enterprises in the Developing World [pdf], IFC and McKinsey & Company <www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES
Stein, P., Ardic, O. and Hommes, M. (2013) Closing the Credit Gap for Formal and Informal Micro, Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES≯ [accessed 23 July 2014]. www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES
Vistaar Finance (2013) ‘Unique credit methodology’ [online] <www.vistaarlfi.com/pro_ser.html#income_pyramid≯ [accessed 9 July 2014]. www.vistaarlfi.com/pro_ser.html#income_pyramid
World Bank (2014) Global Financial Development Report 2014: Financial Inclusion, Washington, DC: World Bank Group.
Financial Access Initiative (2010) ‘M-KESHO in Kenya: a new step for M-PESA and mobile banking’ [blog] <www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking≯ [accessed 2 April 2014]. www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking
Fletcher, M., Freeman, R., Sultanov, M., and Umarov, U. (2005) Leasing in Development: Guidelines for Emerging Economies [pdf] International Finance Corporation <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies≯ [accessed 7 April 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies
International Finance Corporation (IFC) (2010) The SME Banking Knowledge Guide [pdf] Washington, DC: IFC <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/
IFC (2011) SME Finance Policy Guide [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES
IFC (2012) Why Banks in Emerging Markets are Increasingly Providing Non-financial Services to Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services≯ [accessed July 2014]. www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services
IFC (2013) ‘IFC launches first mobile banking service in Indonesia’ [online], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/region__ext_content/regions/east+asia+and+the+pacific/news/ifc+launches+first+mobile-banking+service+in+indonesia≯ [accessed 9 April 2014]. www.ifc.org/wps/wcm/connect/region__ext_content/regions/east+asia+and+the+pacific/news/ifc+launches+first+mobile-banking+service+in+indonesia
SME Finance Forum (2013) ‘Banco de Oro's vision on SME banking in the Philippines’ [online] <http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines≯ [accessed April 2014]. http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines
Stein, P., Schiff, R. and Goland, T. (2010) Two Trillion and Counting: Assessing the Credit Gap for Micro, Small, and Medium-size Enterprises in the Developing World [pdf], IFC and McKinsey & Company <www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES
Stein, P., Ardic, O. and Hommes, M. (2013) Closing the Credit Gap for Formal and Informal Micro, Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES≯ [accessed 23 July 2014]. www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES
Vistaar Finance (2013) ‘Unique credit methodology’ [online] <www.vistaarlfi.com/pro_ser.html#income_pyramid≯ [accessed 9 July 2014]. www.vistaarlfi.com/pro_ser.html#income_pyramid
World Bank (2014) Global Financial Development Report 2014: Financial Inclusion, Washington, DC: World Bank Group.
Financial Access Initiative (2010) ‘M-KESHO in Kenya: a new step for M-PESA and mobile banking’ [blog] <www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking≯ [accessed 2 April 2014]. www.financialaccess.org/blog/2010/05/m-kesho-kenya-new-step-m-pesa-and-mobile-banking
Fletcher, M., Freeman, R., Sultanov, M., and Umarov, U. (2005) Leasing in Development: Guidelines for Emerging Economies [pdf] International Finance Corporation <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies≯ [accessed 7 April 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/leasing+in+development+guidelines+for+emerging+economies
International Finance Corporation (IFC) (2010) The SME Banking Knowledge Guide [pdf] Washington, DC: IFC <www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/industry_ext_content/ifc_external_corporate_site/industries/financial+markets/publications/toolkits/smebknowledge+guide/
IFC (2011) SME Finance Policy Guide [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/f3ef82804a02db409b88fbd1a5d13d27/G20_Policy_Report.pdf?MOD=AJPERES
IFC (2012) Why Banks in Emerging Markets are Increasingly Providing Non-financial Services to Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services≯ [accessed July 2014]. www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_report_nonfinancial-services
IFC (2013) ‘IFC launches first mobile banking service in Indonesia’ [online], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/region__ext_content/regions/east+asia+and+the+pacific/news/ifc+launches+first+mobile-banking+service+in+indonesia≯ [accessed 9 April 2014]. www.ifc.org/wps/wcm/connect/region__ext_content/regions/east+asia+and+the+pacific/news/ifc+launches+first+mobile-banking+service+in+indonesia
SME Finance Forum (2013) ‘Banco de Oro's vision on SME banking in the Philippines’ [online] <http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines≯ [accessed April 2014]. http://smefinanceforum.org/post/banco-de-oros-vision-on-sme-banking-in-the-philippines
Stein, P., Schiff, R. and Goland, T. (2010) Two Trillion and Counting: Assessing the Credit Gap for Micro, Small, and Medium-size Enterprises in the Developing World [pdf], IFC and McKinsey & Company <www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES≯ [accessed 9 July 2014]. www.ifc.org/wps/wcm/connect/3d5d09804a2d54f08c1a8f8969adcc27/Two+trillion+and+counting.pdf?MOD=AJPERES
Stein, P., Ardic, O. and Hommes, M. (2013) Closing the Credit Gap for Formal and Informal Micro, Small and Medium Enterprises [pdf], Washington, DC: IFC <www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES≯ [accessed 23 July 2014]. www.ifc.org/wps/wcm/connect/4d6e6400416896c09494b79e78015671/Closing+the+Credit+Gap+Report-FinalLatest.pdf?MOD=AJPERES
Vistaar Finance (2013) ‘Unique credit methodology’ [online] <www.vistaarlfi.com/pro_ser.html#income_pyramid≯ [accessed 9 July 2014]. www.vistaarlfi.com/pro_ser.html#income_pyramid
World Bank (2014) Global Financial Development Report 2014: Financial Inclusion, Washington, DC: World Bank Group.
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