emphasis is on predicting trends in client well-being rather than objective indicators of client poverty levels. SEF uses ongoing monitoring tools such as client-level indicators, drop-out monitoring, vulnerable groups and centres, and a management information system (MIS) which readily identify
problems before they become serious, such as increased client drop-out associated with negative client impact. This article describes some of the client impact results produced by this impact management programme, and outlines how the system works. It describes how SEF was able to take corrective
action when increased levels of drop-outs were identified in 2002, and demonstrates that the preventive action stimulated by the programme more than covered the costs of the impact management programme itself.