Social performance assessment of microfinance – cost-effective or costly indulgence?
of their mission statements, the case studies indicate that social performance assessment (SPA) can steer changes in policy and practice that result in measurable financial benefits to the institution. This article discusses what is meant by SPA. It then sets out a costbenefit framework for
evaluating SPA. Costs per client served are also compared for the different MFIs. The main measurable financial benefits arose from faster growth and reduced client exit rates.