to bring their water to them. This article arises out of ongoing research into SWEs and describes how SWEs operate in Khartoum, Sudan. Water customers there pay a considerable portion of their income to
SWEs, but the rates charged by SWEs are reasonable considering the costs involved and seem to be competitive. The research aims to identify and test strategies that could enable SWEs to deliver a more acceptable
water service to poor urban consumers by building partnerships between SWEs and water utilities, based on mutual benefits.