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Measuring BDS performance - a summary framework
The development of successful BDS programmes is hindered by the lack of standard performance measures that can help practitioners objectively assess what works and what does not, in different programmesand different contexts. This article presents a preliminary framework for measuring the performance of business development services, based on the indicators currently used by BDS practitioners. The framework
is organized according to the main goals most BDS programmes seek to achieve (scale, outreach, impact, cost-effectiveness and sustainability), and the key players BDS programmes hope to affect (microenterprises
and small businesses, service providers and facilitators, and the marketplace). The article outlines indicators and methodologies for data collection and analysis, and the author invites further input from
practitioners, researchers and donors in developing more service-specific measures.
The development of successful BDS programmes is hindered by the lack of standard performance measures that can help practitioners objectively assess what works and what does not, in different programmes
and different contexts. This article presents a preliminary framework for measuring the performance of business development services, based on the indicators currently used by BDS practitioners. The framework
is organized according to the main goals most BDS programmes seek to achieve (scale, outreach, impact, cost-effectiveness and sustainability), and the key players BDS programmes hope to affect (microenterprises
and small businesses, service providers and facilitators, and the marketplace). The article outlines indicators and methodologies for data collection and analysis, and the author invites further input from
practitioners, researchers and donors in developing more service-specific measures.
and different contexts. This article presents a preliminary framework for measuring the performance of business development services, based on the indicators currently used by BDS practitioners. The framework
is organized according to the main goals most BDS programmes seek to achieve (scale, outreach, impact, cost-effectiveness and sustainability), and the key players BDS programmes hope to affect (microenterprises
and small businesses, service providers and facilitators, and the marketplace). The article outlines indicators and methodologies for data collection and analysis, and the author invites further input from
practitioners, researchers and donors in developing more service-specific measures.
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