and different contexts. This article presents a preliminary framework for measuring the performance of business development services, based on the indicators currently used by BDS practitioners. The framework
is organized according to the main goals most BDS programmes seek to achieve (scale, outreach, impact, cost-effectiveness and sustainability), and the key players BDS programmes hope to affect (microenterprises
and small businesses, service providers and facilitators, and the marketplace). The article outlines indicators and methodologies for data collection and analysis, and the author invites further input from
practitioners, researchers and donors in developing more service-specific measures.
- Universities, small businesses and entrepreneurship education: towards a holistic approach
- Microenterprise and children – what are the intra-household impacts of income-generating programmes?
- Business associations in countries in transition to market economies
- Creating a market in management training for Vietnam's private firms
- Trade-off between outreach and sustainability of microfinance institutions: evidence from sub-Saharan Africa